1.1 The website located and accessible at https://ge.mba , https://my.ge.mba , and any other related and associated websites are copyright works belonging to Gemba Finance Ltd a private limited company with company number: 11040011 with the registered office located at Level 39, One Canada Square, Canary Wharf, London, England, E14 5AB (the ‘Company’, ‘us’, ‘our’, ‘we’ ‘Gemba’)
1.2 Websites directly branded or indirectly branded but owned by the Company. This includes, international versions, widgets, and versions available on different devices. (b) Our Platform (C) Other media, social media accounts, brands, products, services, and software that currently exist or are later developed by Gemba Finance Ltd.
1.3 These general terms and conditions, together with the documents referred to in them, govern your access to and use of the Gemba services whenever you use them.
1.4 We advise you to read these Terms and Conditions carefully before accepting them. These Terms and Conditions (alongside the documents referred to within this document)
1.5 By accessing or using the Gemba services(including downloading and using our Gemba App), you acknowledge and agree to be bound by these Terms, and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. If you do not agree with any of these Terms’ provisions, you must not access or use the Gemba services/website.
1.6 A separate and user-specific set of Terms and conditions is also required to unlock additional features of our services.
1.7 All communication in respect of the Terms and Conditions and Services provided by us will be in English.
2. These Terms and Conditions govern the legal relationship between You as an individual or legal entity (“Gemba customer”, “User”, “You” or “you”) and the company GEMBA FINANCE LTD, registered in the United Kingdom of Great Britain under registration number 11040011, with its legal address: Level 39, One Canada Square, Canary Wharf, London, England, E14 5AB, who is the provider of services under the business name Gemba (“Gemba”, “We”, “Us” or “Our”).
GEMBA FINANCE LTD has been granted authorisation to carry on payment services activities as an Authorised Payment Institution from 13 March 2019, under the Payment Services Regulations 2017. We are authorised to provide payment services on the basis of a license issued by the Financial Conduct Authority.
Our activities in the area of payment services are supervised by the Financial Conduct Authority,
with its head office at 12 Endeavour Square, London, E20 1JN, https://www.fca.org.uk/
We are registered in the list of Authorised Payment Institutions.
The evidence is available on the website:
Services or Gemba Services — means all products, payment services, other services, content, features, technologies or functions offered by us and all websites associated with us and our activity as a service provider, applications (including the App, as defined below), and services (including the Website, as defined below).
App or Gemba App — means the Web & mobile application software, the data supplied with the software and the associated media (mentioned in Clause 4 of these terms and conditions). We provide you with the use of our App on the basis of these Terms and Conditions and subject to any rules and policies applied by any Appstore provider or operator whose sites are located at App Store and Google Play. While we provide you with a non-transferable, non-exclusive access to use the App on your device, we do not transfer the App to you, and we always remain the owners of the App.
Website — means any webpage, including but not limited to https://ge.mba, and https://my.ge.mba, where we provide the Services to you.
Price List — means the price list and the fees payable to Us for the provision of the Services. It is noted within these terms and conditions that Gemba Finance Ltd has two separate price lists,- a General Price List and a Special Price List, hereinafter jointly referred to as the Price List. The Price List forms an integral part of these Terms and Conditions and also governs the legal relationship between You and Us.
General Price List — means the general price list setting down the fees which apply to Gemba Users if they do not have the Special Price List. You can find the most up-to-date version of our General Price List on our official website by clicking either of the links below for individuals at: http://go.ge.mba/price-individuals;
for corporates at: http://go.ge.mba/price-corporates.
Special Price List — means the price list setting down the fees applied only to you and available online in Your Gemba Account
Gemba Account — means the payment account You have opened with Us in accordance with these Terms and Conditions for the use of our services by you in exchange for the funds you pay us
Balance — means funds held in your Gemba Account.
Business Day — means a day other than a Saturday, Sunday or a public holiday in England and Wales. Our working hours are from 8.30 am to 4.30 pm Greenwich Mean Time (GMT).
2.2 By entering into the Terms and Conditions, You confirm:
A. That You have carefully read and fully understood these Terms and Conditions together with all the relevant policies which you are advised to consult
B. You are to provide Us with the documents, photo ID, and any data that We might require from You to comply with Our legal obligations.
3.1 Gemba shall provide You with the Services pursuant to the Terms and Conditions only through Your active Gemba Account in connection with the Gemba App (see sections 4 and 5 below).
3.2 Under the Terms and Conditions, We undertake to to transfer funds as per your needs to and from Your Gemba Account.
3.3 You are authorised to dispose of the funds from Your Gemba Account by way of an electronic transfer order through the Gemba App.
3.4 The payment transactions will be processed by Us in accordance with these terms and conditions and within the time as set out in clause 6 hereto (Payment Orders).
4.1 During your account opening with Gemba Finance Ltd you give us your authority to check your identity which might include a check of your credit score. You will also be asked to provide information in respect of your funds in accordance with regulations which our firm is obliged to follow as an FCA-authorised entity.
4.2 You agree to comply with any of Our requests for further information and provide such information in a form acceptable to Us
4.3 If you are an individual, you must be at the age of 18 years or older to use Our Services and by opening a Gemba Account you declare that you have reached the age of 18. We may ask you to provide a copy of your ID.
4.4 You confirm that You are informed and agree that: Gemba will review Your application for opening and maintenance of Your Gemba Account and, you acknowledge that we have to reach a conclusion upon your request to open the account. In order for us to reach this decision, we might have to request additional information and documents from You. We reserve the right not to accept Your application for account opening and servicing and/or to refuse your account opening. We might not be able to provide you with the reasons for the refusal.
4.5 You are free to use the Gemba Account to make payment transactions in accordance with these Terms and Conditions. Your Gemba Account allows you to hold, send or receive payments.
4.6 Gemba Account may be held in EUR or in any other currencies which Gemba supports from time to time.
4.7 You are the only person who is authorised to use Your Gemba Account and to perform operations in Your Gemba Account. You may not use Your Gemba Account for the benefit of any third parties or for the performance of transactions on behalf of any third parties.
4.8 We may consider opening Your Gemba Account if you hold an official authority to manage the company which you are not the owner. The authority document must clearly state that you are able to make decisions on behalf of that company. The authority document must be received from the Board director for the said Company and must be certified by a solicitor or a chartered legal executive.
4.9 You commit to Us that by opening and/or using a Gemba Account you do not breach any of the laws that are applicable to You.
4.10 By entering into these Terms and Conditions You agree that the Gemba App is developed and supported in English In case of any questions, You can contact Us at any time via email our support line by sending your email to [email protected].
4.11 You confirm that funds which are used by/within your Gemba Account are obtained and amount to a legitimate source of funds. You agree to provide us with the necessary information upon our immediate request, in respect of your account transactions should we require this.
4.12 You acknowledge that We will not be supporting, performing, engaging in, aiding, or abetting any unlawful and fraudulent activity through the use of Your Gemba Account. You confirm that you will not use Your Gemba Account for any illegal purposes and/or fraudulent activities, including money laundering transfers, or receipts of payment for planning, preparation, or commitment of crime,
for financing terrorism and illegal trade. You must not use Your Gemba Account for any purpose prohibited by these Terms and Conditions or by law or in any manner that could damage, disable, overburden, or impair Us.
4.13 You confirm that the Information provided by You is true, complete, and accurate and agree to immediately notify Us in writing of any changes in the information provided by You. You must immediately notify Us in writing of your intention to perform any transactions on behalf of the third parties and/or if you hold third parties’ funds in Your Gemba Account.
4.14 You confirm that You are the owner of the funds held in Your Gemba Account and that You are not holding any third parties’ funds in Your Gemba Account.
4.15 You confirm that prior to opening an account at Gemba, you have read through the Gemba Finance Ltd customer eligibility criteria, which are stated at http://go.ge.mba/eligibility, and that You do not fall under any of the onboarding restriction criteria.
4.16 In the event that Gemba has been determined that You have violated the provisions within this document. We reserve the right to immediately discontinue our cooperation with you and provision of our services to you.
5.1 Gemba App is a payment tool, and You can use the Gemba App as a personalised software in order to give/initiate payment orders to Us. When using the Gemba App, You agree to comply with the terms set out within this document
5.2 We reserve the right to restrict your Gemba account accessibility should we suspect any unauthorised/ fraudulent activity performed by you or anyone associated with your Gemba account. Any activity by Us in respect of the above will be communicated to you in accordance with the Clause 8.1 of these terms.
5.3 In case Your payment is terminated by the Order of the Court – you will be notified in a reasonable manner.
5.4 When using the Gemba App, You are advised :
A. To maintain and to protect the electronic device where the Gemba App is installed and install the latest versions and system updates of the Gemba App;
B. to keep confidential Your PIN codes, Your personal data required to log in and operate Your Gemba Account, and other data used to access your Gemba Account and immediately change them if anything of the above is compromised;
C. comply with Clause 13 (Due Diligence) and Clause14 (Security) of these Terms and Conditions;
D. notify Us without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the Gemba App.
5.5 You may make a notification of loss, theft, misappropriation or unauthorised use of the Gemba App, or request unblocking of the Gemba App at any time via email: [email protected].
5.6 As the issuer of the Gemba App, Gemba shall:
A. provide you with a personalised security credentials for the Gemba App which you have to keep safe and make sure they are not accessible to parties other than You; this is without prejudice to Your obligations under Clause 4.;
B. prevent all use of the Gemba App once notification of loss, theft, misappropriation, or unauthorised use of the Gemba App has been made.
5.7 You shall be notified of any authorised payments through the Gemba App.
6.1 You must set up Your payment order from your Gemba Account and give Your consent to execute the payment transaction (payment authorisation) prior to its execution. To set up a payment order You need to provide certain information to Us including
A. the full name of your recipient,
B. recipient’s address,
C. your recipient’s bank account details or their Gemba Account details,
D. amount to be transferred.
6.2 Information specified in the payment order must be complete, accurate and unequivocal.
6.3 The payment transaction will only be authorised when after You give Us Your consent through the Gemba App by identification codes issued by Us or by the Gemba Key application, which generates confirmation codes for each payment order.
6.4 You can revoke Your consent for the payment transaction up until the time when the payment order has been received as defined in Clause 6.5.
6.5 The payment is considered to be received when You enter and confirm (authorise) the payment order (the payment transaction) in the Gemba App by giving Your consent (Clause 6.1). You cannot revoke the payment order after the payment order has been received by Us.
6.6 Once We have received Your payment order, We will execute it by securing the transfer of the relevant amount of payment transaction specified in the payment order to the payee’s provider of payment services and We will deduct Balance from Your Gemba Account by the relevant amount of payment transaction including all applicable fees payable to Us under Clause 7 ( Fees). You shall ensure that the amount necessary for the execution of the payment order and for funds for the related fees are available in Your Gemba Account, which is to be debited for the respective payment according to the instructions of the payment order.
6.7 You need to provide Us with sufficient funds before We can process Your payment order. We will only execute Your payment order if we have received sufficient funds in your Gemba Account. We are not obliged to execute Your payment order if the Balance on Your Gemba Account is insufficient to make the full transaction including all applicable fees payable to Us. In such a case, We can decline Your payment order and We will inform You of the same through the Gemba App.
6.8 If You are the payer of the payment transaction, the following timescales apply:
A. If payment is made within the United Kingdom in sterling (GBP), or es only one currency conversion from euro (EUR) to sterling (GBP) and is made within the area of the European Union, the maximum period of time during which the funds are credited to the payee’s payment service provider’s account may not exceed 4 (four) Business Days from the acceptance date.
B. We do not guarantee the execution of a payment within any specific timespan if the payment order is addressed to a payment service provider located in a third country location (other than the United Kingdom or European Union) or is denominated in a third country currency and at least one payment order execution chain is not in the United Kingdom or European Union;
6.9 If Your payment order is received by Us after the cut-off time (after 3.00 pm) for acceptance of payment orders on a Business Day or not on a Business Day, Your payment order will be submitted on the following Business Day.
6.10 We carry out verification checks, and these checks may increase the time it takes to process Your payment order. We cannot be responsible for any delays as a result of carrying out those checks.
6.11 In case We are unable to complete Your payment order, We will use our best endeavours to let You know that and, if possible, provide you with the reasons for the refusal and an explanation of how to correct any factual errors, if any.
6.12 If You are the payee of the payment transaction, We will ensure that the amount of the payment transaction is credited to Your Gemba Account immediately after it has been credited to Our account. If there is a currency exchange, We will ensure that the amount of the payment transaction is credited to Your Gemba Account on the Business Day following the day on which it has been credited to Our account.
6.13 You acknowledge that any cross-border transactions may be subject to any additional terms such as those related to the user‘s account number, the minimum payment amount or charges due to any other banks/building societies. You shall check whether or not a foreign bank/building society is able to and will accept the relevant payment. To enhance payment performance, Gemba may use the relevant correspondent or intermediary financial institution.
6.14 You should always have a zero or positive Balance in Your Gemba Account. If Your Gemba Account goes into a negative Balance as a result of a chargeback, reversal of a transaction, deduction of fees or any other action, You must repay the negative Balance immediately without any notice from us. We may send reminders to You or take other reasonable actions to recover Your negative Balance in Gemba Account, e.g. We may use a debt collection service or take a further legal action against you; in such case We will charge You for any legal costs We may incur as a result of these additional collection efforts.
6.15 If You have noticed that the funds have been credited to Your Gemba Account by mistake or due to Our error, or in any other way that has no legal basis, You are required to imminently notify Us about it no later than within 1 (one) Business Day after noticing the incorrectly credited funds. You acknowledge and understand that You have no right to dispose of funds that do not belong to You. In such situations, You give irrevocable consent and We are entitled without obtaining any additional consent from You or instructions from you to correct the error and debit (withhold) such funds from Your Gemba Account. If the amount of funds on Your Gemba Account is insufficient to debit the funds credited by mistake, error, or without legal basis, You unconditionally commit to ensuring that there is a sufficient Balance in Your Gemba Account to repay to Us money credited by mistake in 3 (three) Business Days from the receipt of such a request from Us.
6.16 We have the right not to credit the received payment amount in Your Gemba Account if Your Gemba Account number is correct, but the rest of the information does not match with the existing data available to Us. If We exercise Our rights under this Clause, then the funds received from other payment service providers shall be transferred back to the payer’s payment service provider or a request shall be sent to the payer’s payment service provider to clarify the payee’s details. We have the right to suspend the crediting for the time necessary for obtaining and evaluating information and documents.
7.1 Gemba User shall pay fees for the Services provided by Gemba pursuant to the Price List which may be subject to a change as set out in Clause 7.7.
7.2 If We have agreed with You on a Special Price List, We will provide the Special Price List for you to accept prior to committing to these Terms and Conditions.
7.3 You acknowledge and understand that in the circumstances if you decide not to proceed with our services for any reason You will be charged a transaction fee/commission by Us that may apply to you/your transactions/ failed transactions with Us. The fees charged by Us are in accordance with the Price List which is available on our official website.
7.4 Following form 7.3 and subject to these Terms and Conditions, You are obliged to pay all fees due to Us even if the services provided to You by Gemba have been limited or suspended partially or in full.
7.5 Subject to relevant tax laws, Gemba may deduct amounts from Your Gemba Account in accordance with any tax requirements.
7.6 If any fee for the Services provided by Gemba pursuant to the Price List is determined as a fixed amount for a given period, We shall be entitled to such fee in full for this period.
7.7 You acknowledge and understand that Gemba may change its Price List in accordance with the global/external changes/factors which might affect the pricing of the Services We provide to You. If Your risk factor has changed with Us, Our Services to You will be suspended up until such time as You accept Our new Price List which is tailored to your risk category.
7.8 The new Price List introduced to You by Gemba must be accepted within two months if You are a consumer and within 10 working days if You are a corporate client from the first introduction. You confirm your understanding that the Terms and Conditions you entered into with Gemba prior to the change of your risk category are automatically terminated up until the time you accept our new Price List which is tailored to your current risk category.
7.9 In case if any change in Your risk category poses a risk to Gemba or third parties, point 19.6 (J) of the termination clause applies.
8.1 These Terms and Conditions are provided in English. We communicate with You and provide You with contractual conditions and other information in English, unless agreed otherwise, by the following means:
A. using the Gemba App;
B. via email to: [email protected];
C. in person at Our registered office.
8.2 by accepting these terms you agree to receive all notifications from Us in relation to Gemba Services in electronic form. We shall provide all notifications by their posting in the Gemba App or by sending them to Your email address, which You have indicated by entering into these Terms and Conditions.
8.3 You are responsible to access Your Gemba App on a regular basis and for regular control of Your Gemba App and Our Website. You shall review all messages related to Gemba transaction history and immediately ask any questions you might have, report any revealed mistakes or unauthorised Gemba transactions promptly.
8.4 You agree that at all times Your valid email address is kept in your Gemba Account profile. Should the email address change You are obliged to request us to change it in your Gemba Account profile. You should check for incoming messages both regularly and frequently, these emails may contain links to further communication on Our Website. If you don’t check your email and other means of communication, you will miss information about your transactions and our Services. We cannot be held liable for any consequence or loss if you do not adhere to your responsibilities.
8.5 We may contact You from time to time to notify you of any changes or disclose information related to Your Gemba Account. To reiterate, You shall be responsible for carrying out regular checks of Your Gemba Account and keeping all Your contact details stored in Your Gemba profile up to date.
9.1 If You are entering into these Terms and Conditions as a consumer, i.e., as an individual outside his/her trade, business or profession, please pay special attention also to the information provided in this clause 9.
9.2 As a consumer, You are authorised to unilaterally withdraw from these Terms and Conditions within 14 days after entering into these Terms and Conditions. You are not obliged to state any reason for such withdrawal and We may not impose any sanctions in connection with Your withdrawal. This withdrawal period takes effect from the date that Your application is accepted by Us.
9.3 If You wish to withdraw from these Terms and Conditions under Clause 9.2, You must send Us the notice of withdrawal in writing within the allotted period by e-mail to: [email protected]. If You exercise Your right to withdraw from these Terms and Conditions, the time limit for withdrawal is considered to have been observed if You dispatch the notice of withdrawal to Us within the designated time limit.
9.4 If You withdraw from these Terms and Conditions under Clause 9.3, We may require immediate payment of fees and charges payable to Us hereunder for the services We have provided You until Your withdrawal has occurred.
9.5 If You do not withdraw from these Terms and Conditions, Your right to withdraw from these Terms and Conditions will expire after the lapse of the 14-day period pursuant to Clause 9.3. Afterward, You may unilaterally terminate these Terms and Conditions only pursuant to Clause 18 (Amendments to These Terms and Conditions) or Clause 19 (Termination).
10.1 We always do Our best, but We realize that things sometimes go wrong. If You have a complaint, please contact Us.
10.2 If you are unhappy with how We have dealt with Your complaint, You can refer it to the Financial Ombudsman Service within six months of the date we sent (or should have sent) Our final response to You. Their address is: Exchange Tower London E14 9SR. The phone number for the United Kingdom is: 0800 023 4567.
You can find more information on their website
10.3 If Your complaint is about Our service relating to payments into and out of Your Gemba Account, You can also make a complaint to the Financial Conduct Authority.
10.4 If You’d just like to speak to someone about any issue that is concerning you, please contact Us. We can usually settle matters quickly. You’ll probably need to give Us the information specified in Clause 10.5 herein.
10.5 You’ll need to tell Us: Your name, the phone number and email address associated with Your Gemba Account, when the problem arose and how you’d like Us to put the matter right. We’ll look into Your complaint and respond to you by email. We will communicate with you in English, unless We tell You otherwise. We will handle Your complaint in accordance with Our rules for handling complaints published on Our website.
10.6 If You prefer You can email Us at: [email protected].
10.7 The information provided in these Terms and Conditions is valid until an updated version of these Terms and Conditions has been adopted by Us and published on Our Website.
Rectification of Unauthorised Payment Transactions
11.1 In case of an unauthorised payment transaction (see Clause 5.2 above for definition of authorization of payment transaction), We will refund You the amount of the unauthorised payment transaction at your request immediately, and in any event no later than by the end of the Business Day following the day when We have noted or been notified of the unauthorised payment transaction. This shall not apply if You have acted fraudulently, or We have reasonable grounds for suspecting fraud in which cases we will not refund you in any circumstances.
11.2.Clause 11.1 shall not apply and We will not rectify the unauthorised payment transaction for You and You are obliged to bear the losses from the unauthorised payment transactions if your case is qualified by Clauses 11.3, 11.4 and 11.5 below.
11.3 You are obliged to bear the losses relating to unauthorised payment transactions:
A. up to a maximum of £35 of any unauthorised payments if You are a consumer or in full if You are not a consumer if the losses resulting from the use of a lost, stolen, or misappropriated Gemba App or its personalised security features;
B. in full, regardless of whether You are a consumer, if the losses were incurred by You acting fraudulently or failing to fulfil one or more of the obligations set out in Clause 5 (Gemba App) an Clause 14 (Security) with intent or gross negligence.
11.4 If You are a consumer, Clause 11.3 (A) shall not apply (and You shall not be obliged to bear the losses relating to unauthorised payment transactions thereunder) if You have not acted fraudulently and:
A. A. the loss, theft, or misappropriation of the Gemba App was not detectable to You prior to the payment;
B. the loss, theft or misappropriation of the Gemba App has been caused by Us.
11.5 If You are a consumer, Clause 11.3 (and You shall not be obliged to bear the losses relating to unauthorised payment transactions thereunder) shall not apply if You have not acted fraudulently and:
A. the losses incurred after You have notified Us in accordance with Clause 11.1. above; or
B. We have not provided You with appropriate means for the notification at a time of a lost, stolen or misappropriated Gemba App, theft or misappropriation of the Gemba App; or
C. We have not required strong customer authentication where it is required by the applicable laws.
Rectification of Incorrectly Executed Payment Transactions
11.6 We shall be liable to You as a payer for correct execution of the payment transaction, unless We can prove to You and, where relevant, to the payee’s payment service provider that the payee’s payment service provider received the amount of the payment transaction. In that case the payee’s payment service provider shall be liable to the payee for the correct execution of the payment transaction.
11.7 If We are liable to You as a payer under Clause 11.6 and You inform Us that You do not insist on execution of the payment transaction, We shall without delay restore Your debited Gemba Account to the state in which it would have been had the defective payment transaction not taken place.
11.8 If We are liable to You as a payer under Clause 11.6 , We shall without any delay make sure that the amount of the payment transaction is credited to the payee’s payment service provider account.
11.9 If We are liable to You as a payee for correct execution of the payment transaction, We shall without delay restore Your Gemba Account to the state it would have been in had the defective payment transaction not taken place.
11.10 If the payment transaction initiated on the basis of Your payment order has been executed incorrectly, We will, on Your request, exert reasonable effort to search for the payment transaction, and We will inform You about the result.
11.11 The above rules for rectification of incorrectly executed payment transactions under Clauses 11.6 to 11.10 apply to You only if You are a consumer. If You are not a consumer, We are not liable to You for the correct execution of payment transactions.
Common Provisions Relating to Unauthorised and Incorrectly Executed Payment Transactions
11.12 If You are a consumer and You claim that You have not authorised an already executed payment transaction or that the payment transaction has been executed incorrectly, We will provide you with the evidence that this payment transaction has been authenticated, correctly recorded, accounted for and that is has not been affected by technical defect or other malfunction; otherwise it is presumed that the payment transaction is unauthorised or incorrectly executed.
11.13 Your right arising from unauthorised or incorrectly executed payment transaction does not exclude Your right to claim damages or unjust enrichment. However, what can be obtained from Us by asserting a right arising from an unauthorised or incorrectly executed payment transaction, cannot be claimed on any other legal grounds.
11.14 As a payer You may assert Your right to rectification of an unauthorised or incorrectly executed payment transaction before a court or another competent authority if You notify Us of the unauthorised or incorrectly executed payment transaction without undue delay after becoming aware of it, but no later than 13 months (if You are a consumer) or no later than 1 month (if You are not a consumer) after the date on which the payment transaction amount was debited from Your Gemba Account.
11.15 As a payee You may assert Your right to rectification of an incorrectly executed payment transaction before a court or another competent authority if You notify Us of the incorrectly executed payment transaction without undue delay after becoming aware of it, but no later than 13 months (if You are a consumer) or no later than 1 month (if You are not a consumer) after the date on which the payment transaction amount was credited to Your Gemba Account.
11.16 If You fail to notify Us of an unauthorised or incorrectly executed payment transaction in time and if We invoke late notification, a court or another competent authority shall not grant You the right to rectification of an unauthorised or incorrectly executed payment transaction.
11.17 If a circumstance which is unusual, unforeseeable, independent of Our will and whose consequences could not have been avoided by Us, has prevented the fulfillment of Our duty relating to execution times for payment transactions or to rectification of unauthorised and incorrectly executed payment transactions, We are not liable for the failure to fulfil this duty.
11.17.1 You (the customer of Gemba) confirm Your understanding to Us that when We deal with the process of Your payment, We cooperate with the relevant Banking institutions (Third Parties). We use our best endeavours to process Your payment the same day (if it is approved by Us). Notwithstanding, the Banking institutions that we work with (a Third Party) reserve their own right to suspend the operation/progress of Your payment at any time if there is a good reason for them to do so.
You, therefore, acknowledge that any unexpected delays in very rare circumstances might happen and that this is out of our control and cannot amount to our liability to you in this regard.
11.18 If you use Gemba Services for any commercial or business purpose (even for any commercial or business purpose not related to your main activity) we will have no liability to you for any loss or profit, loss of business, any kind of business interruption, or loss of any opportunity related to any business.
12.1 The business relations between You and Gemba under these Terms and Conditions shall become effective when We have verified the required information and documents from You and We confirm to You that We agree with entering into these Terms and Conditions with You.
12.2 The term of this agreement made between You and Us under these Terms and Conditions is entered into for an indefinite period of time or until such time when either party formally terminates the relationship with one another.
12.3 If You do not fulfil obligations provided for in this Clause 12 and/or result of Your identity verification and due diligence is not satisfactory to Us and/or does not comply with applicable law, We may refuse to establish business relationship with You and refuse to enter into these Terms and Conditions with You.
13.1 Gemba shall perform Your identity verification as required by applicable law and/or internal procedures established by Gemba. Gemba is entitled to request all and any information and documents from You in order to perform due diligence checks under the applicable law and/or internal procedures adopted by Us and You agree to provide the requested information or documents in the form and within the time period indicated by Gemba.
13.2 You hereby consent to collaborate with Us in all events when We are performing our duties under the due diligence investigations which We are expected to perform before entering into an agreement for provisions of Services to You. To enable You to use all available functions and in order to comply with Our obligations, We may request to provide You any additional information to Us which we may consider to be helpful in a particular transaction.
13.3 Should You fail to comply with Our request for information and/or documents or fail to comply with the aforesaid within the time limit or to the extent required by Us, or if We fail to obtain or verify such additional information or result of the due diligence is not satisfactory or does not comply with law, We are entitled to refuse establishing a business relationship with You, or to block, suspend or limit Your access to Your Gemba Account and/or other Gemba Services, or terminate business relations with You.
13.4 We accept information and documents in English and Russian languages. In case any information and documents are issued/prepared in other languages, we will have the right to set requirements in respect of the form, language or certification of this document or its translation for its acceptance.
13.5 All information and documents You provide to Us (and this is Your direct responsibility) must be complete, accurate, truthful, and provided on time. You must update this information whenever it changes.
13.6 Provided compliance with confidentiality obligations, We may verify both information disclosed by You and information related to You and Gemba App users obtained from Our search or provided by the third parties from any databases. By consenting to these Terms and Conditions, You agree that We or any authorised third party may carry out such verification.
13.7 We shall ensure that all data in Your Gemba Account is always exact and valid. If We suspect that your data is outdated or incomplete, We are entitled to contact You and request that You pass verification one more time. In this event, We may suspend or restrict Your access to Your Gemba Account and Your Gemba transaction limit shall be restricted for the period of Your identity check. We shall not be liable for any losses caused by Your failure to promptly update Your data.
13.8 We have a right to refrain from the provision or performance of financial services if We have information or reasonable grounds to believe that Our Customer or related person is involved in fraudulent activity of any kind.
13.10 We shall not be liable for any loss caused to You or any third parties as a result of providing financial services or refusing from the execution of such services, suspending, or terminating of such services if this was a reasonable step to take in accordance with the due diligence process of investigations.
14.1 As a Gemba User, You shall make Your best efforts to:
A. maintain the security of Your login/username and password to the Gemba App; and
B. prevent unauthorised access to Your Gemba App.
14.2 Every Gemba User shall:
A. Logout from Gemba App every time they leave the device, they use for Gemba App;
B. keep safe and password protected any device with installed Gemba App used to access Gemba App;
C. not record or disclose their login/username or password;
D. change their password regularly;
E. if You receive any SMS text or e-mail or questionnaire from any poll or any other link that requires You to disclose Your password, You shall keep it secret and immediately contact Our support office through Gemba App;
F. ensure that a device used for Our communication is protected and kept safe so as to allow access only to the Gemba User because email and mobile phone may be used for password reset; or
G. not to disclose any data related to the security of the Gemba App; if there are any suspicions that a password is lost or stolen or became known to an unauthorised person, You shall advise the Gemba support service immediately.
H. not to use any such function that can enable the recording of the username/password on such devices that the User uses to access Gemba App.
14.3 If You become aware of any abuse, theft or unauthorised use of a username, password, PIN or any other actions, which seem suspicious to You, You must contact the support services through Gemba App. If You suspect any offence, We recommend that You simultaneously report it to criminal authorities.
15.1 It is prohibited to:
A. to use Gemba services for any illegal purpose, including but not limited to, the following: fraud and money laundering, illegal transactions in sexual materials or services, forged goods, illegal gambling, sale, and purchase or facilitating sale and purchase of any illegal goods and services, the financing of terrorist organizations, illegal sale or purchase of tobacco, weapons, prescription medicines, and any other controlled or prohibited substances. Gemba shall report any suspicious activities and cooperate with all relevant law enforcement and regulatory bodies;
B. to use Gemba services for abuse, operation, and bypass any restrictions imposed by business in relation to their services or to obtain any goods or services without payment of due amounts in full or in part;
C. to violate these Terms and Conditions and any other regulations or rules agreed upon with Gemba;
D. to use Gemba services to violate laws, regulations, orders, and judgments;
E. to infringe copyright, patents, trademarks, trade secrets or any other intellectual property rights, publicity right or privacy rights of Gemba or any third persons;
F. to act in any discrediting, libellous, intimidating, or molesting manner by using Gemba services;
G. to disclose misleading, incorrect or false information;
H. to instruct Us to transfer or accept on Your behalf money that We reasonably believe to be obtained in an allegedly illegal way;
I. to refuse to cooperate with any due diligence investigations or refuse to provide the required information in order to pass the due diligence process.
J. to manage a Gemba Account that is allegedly involved in the above-mentioned activities;
K. to perform any actions that can unreasonably or excessively overburden Our infrastructure; facilitate any viruses, trojan horses, worms, or other software that can damage, have unfavourable effects on, secretly listen to or steal any information system, data or information; run anonymized proxy servers; use any robots, spiders or other automated or manual devices to track or copy Our websites without Our prior written consent; interfere or attempt to interfere with Gemba services;
L. to perform any actions which can cause any loss of service of Our online service providers, payment processors or any other vendors;
M. to insult Our employees, trade representatives or any other Gemba users;
N. to refuse to cooperate with any investigation or refuse to provide identification documents or information that You failed to disclose;
O. to use Gemba services in any way that We believe violate some of the relevant electronic payment rules, payment system or network rules or the relevant regulations;
P. to refuse or fail to disclose any detailed information related to You or Your business, which We may reasonably request;
Q. to disclose Your personal password to any person or use a personal password of any other person.
15.2 If Gemba at its own discretion believes that You could breach these Terms and Conditions, We may make efforts to protect ourselves, other Gemba users and any third parties. Such efforts may include, but not be limited to the following:
A. contact other Gemba users who made transactions with You or Your bank and/ or warn other Gemba users, law enforcement or third parties that can be affected by Your activities;
B. update incorrect information provided by You;
C. take the relevant legal steps;
D. terminate Our business relations or Your access to the website;
E. cancel the Gemba transaction in full or in part.
15.3 If possible, Gemba shall disclose information related to the relevant efforts unless We are prohibited from doing this under the relevant legal regulations, which prohibit the disclosure of confidential information of the third party or interference with the investigation.
16.1 As a Gemba User hereunder You shall be liable for Your actions and omissions. You shall be also liable for all obligations, liabilities or any other responsibilities related to Gemba, Gemba users or the third party due to the breach of these Terms and Conditions by using Your Gemba services and Your Gemba Account. You shall indemnify Gemba, Gemba users or the third party for all liabilities as provided by law.
16.2 You shall be responsible for Your understanding and compliance with all laws, rules, and regulations within Your specific jurisdictions, which are related to Your use of Gemba services.
16.3 To the extent that applicable law permits, Gemba shall not be liable, and You agree that You will not hold it liable for any damages or losses (including but not limited to the loss of money, goodwill or reputation, profits, and any other intangible losses and any exceptional, indirect or consequential damages) directly or indirectly resulting from:
A. activities of Gemba App users based on Your orders according to these Terms and Conditions and any limitations imposed by Gemba App,
B. actions or omissions of the third parties,
C. suspensions or any other steps made in relation to Your Gemba Account,
D. illegal steps and operations of the third parties made by the use of false and/ or illegal documents or data obtained illegally,
E. any loss or damage caused by malware, spyware, fishing, virus, or any other technological attacks or harmful material that may infect Your computer equipment, software, data, or other proprietary material related to Your use of Gemba App.
16.4 You are liable for breaking these Terms and Conditions or applicable laws. In the unlikely event of loss or claims or costs and expenses arising out of Your breach of these Terms and Conditions, any applicable law or regulation and/or Your use of Our Services, You agree to compensate Us and Our affiliates and hold Us harmless. This provision will continue after Our business relationship ends.
17.1 Your Gemba Account shall be cancelled after the termination of these Terms and Conditions according to Clauses 18 (Amendments to These Terms) and Clause 19 (Termination).
18.1 We may propose to You at any time amendments to these General Terms and Conditions and the Price List, no later than:
A. 2 months before the effective date of the amendment to the Terms and Conditions specified in the proposal, if You are a consumer, or
B. no later than 15 days before the effective date of the amendment to the Terms and Conditions specified in the proposal if You are not a consumer.
18.2 It is agreed between You and Us that it shall be deemed that You have accepted Our proposal for an amendment to these Terms and Conditions:
A. if We have proposed the amendment to these Terms and Conditions no later than 2 months before the proposed effective date of the amendment, if You are a consumer, or no later than 15 days before the proposed effective date of the amendment, if You are not a consumer;
B. if You have not rejected the proposal for an amendment to these Terms and Conditions before the effective date of the amendment;
C. in case You are a consumer, if We have informed You of this consequence in the proposal for an amendment to these Terms; and
D. in case You are a consumer, if We have informed You in the proposal for an amendment to these Terms and Conditions of Your right to terminate these Terms and Conditions in accordance with Clause 18.3;
E. if You have accepted Our proposal for an amendment to these Terms and Conditions via Gemba App before the proposed effective date of the amendment.
18.3 If You are a consumer and if You reject Our proposal for an amendment to these Terms and Conditions in the case referred to in Clause 18.2, You may terminate these Terms and Conditions free of charge and with immediate effect prior to the proposed effective date of the amendment.
18.4 If any amendments to these Terms and Conditions are required by law or related to a new service or option added to the existing services or a reduction in the service price or any other change that does not limit Your rights or increase Your liability, such amendments may be made without prior notification with an immediate effect.
19.1 It is agreed that We may terminate these Terms and Conditions at Our own discretion at any time; in such case these Terms and Conditions shall terminate upon expiry of a two-month notice period if You are a consumer or of a ten days period if You are not a consumer.
19.2 You may terminate these Terms and Conditions at Your own discretion at any time; in such case these Terms and Conditions shall terminate upon expiry of a one-month notice period if You are a consumer or of a two-month period if You are not a consumer. If You terminate these Terms and Conditions earlier than after 6 months entering into these Terms and Conditions, We may charge You a fee corresponding to Our costs incurred in connection with Your termination.
19.3 No termination of these Terms and Conditions shall affect any of Your rights or obligations that arose before the date of termination and shall survive such termination due to their features.
19.4 We or You may withdraw from these Terms and Conditions in cases stipulated by the law, i.e., in particular if the other party fundamentally breaches these Terms and Conditions or if the other party fundamentally breaches its contractual duty by its default. Upon withdrawal, these Terms and Conditions are terminated from the moment the notice of withdrawal has been delivered to the other party.
19.5 If you are in breach of these Terms and Conditions (including the breach of Your obligation to repay all outstanding debts), We may terminate these Terms and Conditions in accordance with the above provisions and/or:
A. suspend Your use of the Gemba Services (in full or in part),
B. report any Gemba transaction or any other relevant information about You and Your use of Gemba services to the relevant regulatory or law enforcement authority and/or ministry; and/or
C. claim damages from You.
19.6 We are entitled to unilaterally without prior notice to immediately close the Gemba Account and terminate these Terms, notifying You in writing if:
A. You have provided Us with false information or documents;
B. You have not provided to Us within the set timeframe with the requested information (documents) or have provided false or incomplete information (documents);
C. We believe or have established that the documents provided by You are counterfeit and/or information (documents) do not correspond to the actual circumstances;
D. We believe or have established that there is an unidentified and unauthorised individual acting on behalf of You;
E. We believe or have established that the true beneficiary indicated by You is a different person;
F. We believe or have determined that You have tried or are using Our services for illegal purposes – for fraud or other illegal activity;
G. There is reasonable suspicion that the Customer, a person related thereto (including its member or ultimate beneficial owner), business partner of the Customer and beneficial owner of a transaction (such as the final recipient of actual assets, goods or services) corresponds to at least one of the following criteria:
i. is a person subject to sanctions;
ii. is located or established in the country or territory subject to sanctions;
iii. is directly or indirectly related to the person (including any institution,
organisation or other legal establishment), country or territory subject to sanctions;
H. There is a reasonable suspicion that the relevant Service or transaction initiated by the Customer (including the one that provides a benefit to the Customer) is directly or indirectly related to:
i. the person (including any institution, organisation or other legal establishment) subject to sanctions;
ii. the goods or services subject to sanctions;
iii. the country or territory subject to sanctions;
I. You have a negative Gemba Account Balance; In case of negative Balance, We may forward your debt to debt collecting agency;
J. Your risk rating increases to unacceptable level;
K. We have reasonable grounds to suspect that You or your funds in the Gemba Account are involved in fraudulent activity and proliferation financing or other illicit activities;
L. We have information about extraordinary circumstances beyond Our control that may affect the safety or confidentiality of Your and / or other Our customers’ funds or inflict losses;
M. Transactions, reputation, economic activity, personal activity or any other activity or inactivity of the Customer or a person related to it (including its true beneficiary) have or may have adverse consequences for Gemba, been abusive to anyone at Gemba or it’s related companies or persons, or put Us in a position where We might break the law or attempted to break the law;
N. We have information that You are involved in an illegal activity and / or other negative information about You or related to You that could damage Our reputation;
O. Our right to terminate the Terms and Conditions immediately results from the regulatory enactments binding to Us;
P. if You have not performed transactions on the Gemba Account for more than 6 (six) consecutive months.;
Q. in accordance with 4.14
19.7 Prior to closing the Gemba Account for any reason:
A. We will debit the Gemba Account for the funds due to Us pursuant to the Terms and Conditions or other agreements concluded with Us, and.
B. You must transfer from Your Gemba Account to Your own account opened with a credit institution with all funds remaining after deducting the fees payable to Us for this transaction.
19.8 If there are funds left on the Gemba Account and they are not transferred from the Gemba Account at the time it is already closed, We are entitled to charge the relevant fees and charges provided in Your Price List.
19.9 Notwithstanding Clause 19.7, We are entitled to hold Your funds and not execute a payment order for as long as permitted by law in order to protect Our interests or a third party’s interest.
20.1 Gemba may record and store all communications between You and Gemba to verify the instructions and actions performed, protect its own legal rights, and improve the services and training of its employees. Personal data shall be processed according to the Privacy Rules published on Our website.
20.2 Payment services provided by Us may include currency exchange operations in which case You may be exposed to foreign exchange risk which is out of Our control. In particular, You may suffer losses due to an adverse movement in the exchange rate of the denomination currency in relation to the base currency before the date when the payment transaction is completed.
20.3 Only You and we have any rights under the Terms and Conditions. The Terms and Conditions are personal to You and You cannot transfer any rights or obligations under these Terms and Conditions to anyone else.
20.4 We will only transfer any of Your and our rights or obligations under these Terms and Conditions if we reasonably think that this would not have a significant negative effect on Your rights under these Terms and Conditions or if we need to do so to meet any legal or regulatory requirement.
20.5 The Laws of England and Wales apply to these Terms. If these Terms and Conditions are translated into another language, the translation is for reference only and the English version will apply.
20.6 If We fail to exercise any right following from these Terms and Conditions or the relevant regulations, this shall not mean Our waiver thereof.
20.7 If any terms specified in these Terms and Conditions are held invalid or ineffective, the invalidity or ineffectiveness thereof shall not impair the validity of other provisions of these Terms and Conditions and all remaining provisions, which such invalidity or ineffectiveness does not relate to, shall remain valid and effective to the full extent.
20.8 Unless the context requires otherwise, all words in the singular shall include the plural and vice versa.
20.9 Unless the context requires otherwise, one gender shall include all other genders.
20.10 Any reference to a provision of law or regulation shall refer to their latest version, advanced version, or newly adopted version.
20.11 Any reference to a written form shall also include e-mail and online banking of the Gemba App.
20.12 Any obligation of either party hereto to avoid doing something shall include its obligation to prevent doing something.
20.13 Any reference to these Terms and Conditions or any other agreement or document referred by these Terms and Conditions shall be a reference to these Terms and Conditions or any other agreement or document as may be amended and restated from time to time (in any case, there is no breach of these Terms and Conditions).
20.14 Any words used after the expressions “including”, “in particular” or any similar words shall be interpreted to be illustrative without limiting the meaning of words, descriptions, definitions, phrases or terms preceding such Terms and Conditions.
20.15 Any attachments hereto shall be an integral part of these Terms and Conditions where You and Gemba express Your consent with the use of specific services as they are defined in such attachments.