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Personal Fees

Fee schedule for individuals


OperationsUKEUWorld
First account openingFreeFree50,00
Additional account opening25,0025,0025,00
Account confirmation; balance reference50,0050,0050,00
More than one year period account statement50,0050,0050,00
Closed account statement reference fee50,0050,0050,00
Information prepared for auditors100,00100,00100,00
Post services fee30,0030,0030,00
Account maintenance (per month)FreeFree150,00
AML Compliance investigation (hourly rate)250,00250,00250,00
Change of payment details after payment has been authorized10,0010,0050,00
Incoming payment with not fully correct details (if recipient can be identified) 10,0010,0050,00
Inactive account maintenance *10,00100,001000,00
Account termination due to violation of our Terms500,00500,001000,00
Holding funds on the account following termination of business relations with the customer (per month)5% (min 500)5% (min 500)5% (min 500)

Card operations


Plastic card issuance/replacement (with regular post-delivery within EU) 15,0015,0030,00
Virtual card issuance/replacement1,001,001,00
Card shipping and handling (within EU)FreeFreeFree
Card express shipping (within EU and outside EU)70,0070,00100,00
PIN Change fee1,001,001,00
Card service monthly fee with SMS transaction alerts2,002,005,00
ATM balance request1,001,001,00
Basic issuing fraud management (with transaction alerts)FreeFreeFree
Reclamation/reclamation representment processing fee12,0012,0050,00
PurchasesFreeFree1,00%
Cash withdrawal fee (SEPA region)2,00%2,00%3,00%
Cash withdrawal fee (Non-SEPA region)3,00%3,00%4,00%
Funds loading0%0%0,50%
Currency mark-up2,50%2,50%3,50%

Transactions


Incoming SEPA paymentFreeFree5,00
Outgoing SEPA payment0,251,5015,00
Incoming payment within the UKFreeFree15,00
Outgoing payment within the UK0,251,5015,00
Incoming international payment25,0025,0030,00
Outgoing international payment (SHA)25,0025,0055,00
Outgoing international payment (OUR) / additional fee75,0075,0075,00
Outgoing international payment (SWIFT real time)150,00Free5% (min 500)
Incoming internal transferFreeFreeFree
Outgoing internal transferFreeFreeFree
Instant outgoing SEPA payment1,005,001,00% (min 15)
SEPA Direct Debit1,005,0025,00
Failed SEPA Direct Debit5,005,0030,00
Transaction investigation100,00100,00100,00
Transaction to/from high risk country (additional fee)**100,00150,00500,00
SWIFT message copy30,0030,00100,00

Exchange


FIAT currency purchase (fixed rate, offline)0,70%1,00%1,00%
FIAT currency purchase (online)0,70%1,00%1,00%
FIAT currency purchase to non-popular currencies (online)3,50%3,50%3,50%
FIAT currency sale (fixed rate, offline)0,70%1,00%1,00%
FIAT currency sell (online)0,70%1,00%1,00%
FIAT currency sell to non-popular currencies (online)3,50%3,50%3,50%
Valid from: 10.09.2020 – till 11.07.2023

Personal Fees

Fee schedule for individuals
Operations
UK
EU
World
First account opening
Free
Free
50,00
Additional account opening
25,00
25,00
25,00
Account confirmation; balance reference
50,00
50,00
50,00
More than one year period account statement
50,00
50,00
50,00
Closed account statement reference fee
50,00
50,00
50,00
Information prepared for auditors
100,00
100,00
100,00
Post services fee
30,00
30,00
30,00
Account maintenance (per month)
Free
Free
150,00
AML Compliance investigation (hourly rate)
250,00
250,00
250,00
Change of payment details after payment has been authorized
10,00
10,00
50,00
Incoming payment with not fully correct details (if recipient can be identified)
10,00
10,00
50,00
Inactive account maintenance *
10,00
100,00
1000,00
Account termination due to violation of our Terms
500,00
500,00
1000,00
Holding funds on the account following termination of business relations with the customer (per month)
5% (min 500)
5% (min 500)
5% (min 500)
Card operations
Plastic card issuance/replacement (with regular post-delivery within EU)
15,00
15,00
30,00
Virtual card issuance/replacement
1,00
1,00
1,00
Card shipping and handling (within EU)
Free
Free
Free
Card express shipping (within EU and outside EU)
70,00
70,00
100,00
PIN Change fee
1,00
1,00
1,00
Card service monthly fee with SMS transaction alerts
2,00
2,00
5,00
ATM balance request
1,00
1,00
1,00
Basic issuing fraud management (with transaction alerts)
Free
Free
Free
Reclamation/reclamation representment processing fee
12,00
12,00
50,00
Purchases
Free
Free
1,00%
Cash withdrawal fee (SEPA region)
2,00%
2,00%
3,00%
Cash withdrawal fee (Non-SEPA region)
3,00%
3,00%
4,00%
Funds loading
0%
0%
0,50%
Currency mark-up
2,50%
2,50%
3,50%
Transactions
Incoming SEPA payment
Free
Free
5,00
Outgoing SEPA payment
0,25
1,50
15,00
Incoming payment within the UK
Free
Free
15,00
Outgoing payment within the UK
0,25
1,50
15,00
Incoming international payment
25,00
25,00
30,00
Outgoing international payment (SHA)
25,00
25,00
55,00
Outgoing international payment (OUR) / additional fee
75,00
75,00
75,00
Outgoing international payment (SWIFT real time)
150,00
Free
5% (min 500)
Incoming internal transfer
Free
Free
Free
Outgoing internal transfer
Free
Free
Free
Instant outgoing SEPA payment
1,00
5,00
1,00% (min 15)
SEPA Direct Debit
1,00
5,00
25,00
Failed SEPA Direct Debit
5,00
5,00
30,00
Transaction investigation
100,00
100,00
100,00
Transaction to/from high risk country (additional fee)**
100,00
150,00
500,00
SWIFT message copy
30,00
30,00
100,00
Exchange
FIAT currency purchase (fixed rate, offline)
0,70%
1,00%
1,00%
FIAT currency purchase (online)
0,70%
1,00%
1,00%
FIAT currency purchase to non-popular currencies (online)
3,50%
3,50%
3,50%
FIAT currency sale (fixed rate, offline)
0,70%
1,00%
1,00%
FIAT currency sell (online)
0,70%
1,00%
1,00%
FIAT currency sell to non-popular currencies (online)
3,50%
3,50%
3,50%
Valid from: 10.09.2020 – till 11.07.2023

All prices are in GBP. UK – for UK residents. If the company, director and UBO are UK residents, we apply this fee. EU – for EU residents. If the company, director and UBO are EU residents, and none of them are outside EU and UK, we apply this fee. WORLD – for the rest of the world. If the company or director, or UBO are non-EU/ UK residents, we apply this fee. Additional compliance charge can be applied for High-Risk Transfers (HRT). HRT – category of transfers related to crypto assets, PEPs, individuals for whom negative adverse media is available, ones that triggered inquiries of our partner banks/FIs or similar, or for transactions with high risk countries/territories. The compliance fee is 1% (min GBP500 or GBP250 per hour spent by compliance department) and may be applied to HRT or when a single transaction amount or a cumulative amount multiple transactions processed within a 24-hour interval exceeded GBP10,000. Sometimes we may request supporting documentation for transactions made at our payment system. Please make sure you are able to provide them in timely manner. If we are unable to receive supporting documentation within 3 business days, we may charge late fee of 5 GBP per day starting 4th day after our request has been sent or from the next day after the date specified in the request. * Account may be considered inactive if the customer has not made any transaction within previous 90 days. ** High risk countries are countries listed in current FATF grey list and the following list: Albania (AL), Algeria (DZ), American Samoa (AS), Angola (AO), Anguilla (AI), Antigua and Barbuda (AG), Azerbaijan (AZ), Bahamas (BS), Bahrain (BH), Aruba (AW), Barbados (BB), Belarus (BY), Belize (BZ), Benin (BJ), Bermuda (BM), Bolivia (BO), Bosnia and Herzegovina (BA), Botswana (BW), Bouvet Island (BV), Burkina Faso (BF), Burundi (BI), Cambodia (KH), Cameroon (CM), Cape Verde (CV), Cayman Islands (KY), Central African Republic (CF), Chad (TD), Christmas Island (CX), Cocos (Keeling) Islands (CC), Colombia (CO), Comoros (KM), Congo (CG), Congo, Democratic Republic (CD), Cook Islands (CK), Costa Rica (CR), Cote D’Ivoire (CI), Cuba (CU), Djibouti (DJ), Dominica (DM), Dominican Republic (DO), Ecuador (EC), British Indian Ocean Territory (IO), Brunei (BN), El Salvador (SV), Equatorial Guinea (GQ), Eritrea (ER), Ethiopia (ET), Falkland Islands (Malvinas) (FK), Fiji (FJ), French Guiana (GF), French Polynesia (PF), French Southern Territories (TF), Gabon (GA), Gambia (GM), Georgia (GE), Grenada (GD), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Heard Island and McDonald Islands (HM), Honduras (HN), Ghana (GH), Indonesia (ID), Iran (IR), Iraq (IQ), Isle of Man (IM), Jamaica (JM), Jordan (JO), Kazakhstan (KZ), Kenya (KE), Kiribati (KI), Lebanon (LB), Lesotho (LS), Liberia (LR), Libya (LY), Korea, North (KP), Kuwait (KW), Kyrgyzstan (KG), Laos (LA), Macedonia (MK), Madagascar (MG), Malawi (MW), Malaysia (MY), Maldives (MV), Mali (ML), Marshall Islands (MH), Martinique (MQ), Mauritania (MR), Mauritius (MU), Mayotte (YT), Micronesia (FM), Montserrat (MS), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nauru (NR), Nepal (NP), Nicaragua (NI), Niger (NE), Nigeria (NG), Niue (NU), Norfolk Island (NF), Northern Mariana Islands (MP), Oman (OM), Pakistan (PK), Palau (PW), Palestine (PS), Panama (PA), Papua new Guinea (PG), Paraguay (PY), Peru (PE), Philippines (PH), Pitcairn (PN), Russia (RU), Rwanda (RW), Saint Helena (SH), Saint Kitts and Nevis (KN), Saint Lucia (LC), Saint Pierre and Miquelon (PM), Saint Vincent and The Grenadines (VC), Samoa (WS), San Marino (SM), Sao Tome and Principe (ST), Saudi Arabia (SA), Puerto Rico (PR), Qatar (QA), Reunion (RE), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Solomon Islands (SB), Somalia (SO), South Africa (ZA), South Georgia and The South Sandwich Islands (GS), Sri Lanka (LK), Sudan (SD), Suriname (SR), Svalbard and Jan Mayen Islands (SJ), Swaziland (SZ), Timor-Leste (TL), Togo (TG), Tokelau (TK), Tonga (TO), Trinidad And Tobago (TT), Tunisia (TN), Turkey (TR), Turkmenistan (TM), Turks and Caicos Islands (TC), Tuvalu (TV), Uganda (UG), Ukraine (UA), Netherlands Antilles (AN), New Caledonia (NC), Syria (SY), United States Minor Outlying Islands (UM), Uruguay (UY), Uzbekistan (UZ), Vanuatu (VU), Wallis and Futuna Islands (WF), Western Sahara (EH), Yemen (YE), Zambia (ZM), Zimbabwe (ZW), Afghanistan (AF), Venezuela (VE), Vietnam (VN), Virgin Islands (British) (VG), Virgin Islands (US) (VI), Tajikistan (TJ), Tanzania (TZ), Curacao (CW), Guernsey (GG), Saint Barthelemy (BL). List of countries with which we do not process any transactions: Congo, Democratic Republic (CD), Iran (IR), Korea, North (KP), Myanmar (MM), Nicaragua (NI), Palestine (PS), Somalia (SO), Sudan (SD), Syria (SY), Afghanistan (AF).

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Send and receive money internationally, issue payouts and cut
transfer costs.

  • → Send and accept cross-border transfers
  • → Send instant transfers in EUR with direct SEPA
  • → Cut costs and save time with bulk transfers
  • → Buy, sell and transfer foreign currencies